| I recently went on a trip to Boca Raton Florida for | | | | them they start feeling like you ar attacking them, their |
| pleasure/business; the wife and I were able to | | | | defenses go up and you may not get the outcome |
| orchestrate everything to where we could both get | | | | you desire. Well the manager was able to take care |
| away for 5 days. We decided to rent a car for 5 | | | | of the situation for us and we will be repeat customers |
| days as we were traveling in between Ft. Lauderdale | | | | due to her professionalism and support. |
| and Boca Raton and doing some sightseeing, now if | | | | Now you wonder why |
| you know my wife she is an organizational queen. | | | | You may be wondering how this affects you, your |
| Before we left home for the trip she decided to | | | | business or others around you and why I would even |
| reserve the car in advance and get an estimate with a | | | | write an article on this experience. It is actually quite |
| confirmation which was roughly 238.00 for the 5 days. | | | | simple, it's about telling the truth up front, consider it a |
| We enjoyed our trip, and on the 5th day took our car | | | | gift to your prospect or client. While you may be |
| back and the nice little valet guy gave us our receipt | | | | tempted to sell a product or service that has a,b,c but |
| that showed we owed close to 685.00, as you can | | | | you present it to your prospect or client that it has |
| see there was a discrepancy. | | | | x,y,z to sell it, who are you hurting? When you are |
| Off to the Office we go | | | | offering a business opportunity, consider the individuals |
| As a consumer my wife and I are waiting there in the | | | | strengths and weaknesses, are you being honest with |
| office and watched for more than 30 minutes as one | | | | them when you have them sign up? Are you really |
| desk clerk helped other patrons, which seemed to be | | | | preparing them for what if any sacrifices they may |
| complete train wrecks. As I stood there longer, my | | | | need to make to become successful in this business |
| business mind was calculating the situation and the | | | | opportunity? If you are selling a product or service for |
| many possible outcomes. I then realized this was a | | | | 59.99 but there are monthly maintenance fees of 4.99 |
| classic example of bait and switch, to where they get | | | | a month for the next 6 months to cover updates, |
| you to sign up for one fee and then once signed up | | | | cleaning or checkups are you educating the prospect |
| the fee changes, a practice that I despise to my very | | | | or client up front? Are you being honest or are you |
| core. See my wife and her organizational skills had | | | | practicing your business in the gray area of Bait And |
| printed the reservation/confirmation in advance for the | | | | Switch? |
| price of 238.00, so we were well prepared for any are | | | | Now the "And You" part |
| fetched excuse we may be given. | | | | You can only control you, what you do, what you say |
| Here comes the manager | | | | and how you act. Your actions towards others can |
| As we were waiting, waiting and of course waiting | | | | build or destroy your reputation. Take the high road |
| some more here comes the manager. The manager | | | | every time, while you may not make tons of sells up |
| asks to help us, I let my wife handle this as I stand | | | | front and quickly, you are building a reputation of |
| back with our 6 pieces of luggage. I did this because I | | | | honest and straightforwardness, you are building you |
| know that I have been really coaching my wife on | | | | as a brand. You are building relationships, whether they |
| how I handle situations like these; with a big smile, | | | | last one day or a lifetime is partly your responsibility as |
| friendly and asking the person for their "help". People | | | | it is theirs, treat people how they want to be treated. |
| are like animals, if you start yelling at them, pointing at | | | | |