Defining Public Relations Success

One of the primary reasons people becomeslam mentality to realize it, or enjoy it.
disenchanted with PR is because of what I call theThen again, there is another side of the coin, grand
grand slam mentality. Too many people believe thatslams do happen. Be prepared. There are times when,
their first TV interview or magazine article is going towhat you think will be a small piece will turn into a
be "it". It's going to change their lives. That one story willmajor article or TV segment. So, and this is the tricky
turn their business around. All of their problems will bepart, even though you don't spend your time dreaming
over. Millions will pour in, they'll be able to move to theof hitting a grand slam, you had better prepare for
Bahamas and retire. Well, seldom does it happen thatwhen you hit one. Awhile back we placed a seven
way. So, unless you like setting yourself up forminute segment on national TV for a small, start up.
disappointment, you best come back to earth with theTrouble was they had not explained how small they
rest of us. You are launching a professional publicwere. The TV segment struck a chord. It hit, and hit big.
campaign, not playing the lottery.Calls poured in from all over the country. The demand
I have had clients who have called, despondent thatwas overwhelming, so much so that their phone lines
their appearance on a national talk show or article in ablew. As far as we can figure, they received close to
national magazine did not result in thousands of calls.half a million calls in a little over a week. Here was an
One particular client was especially disappointed whenincredible media success story that was not fully
a national TV spot we landed for her only resulted in autilized. They were not prepared to capitalize on what
couple of hundred calls in two days. Even though thatcould have been a grand slam. Still, although they were
TV appearance paid for my service many times over,unable to take full advantage, it did launch their
helped build her business, and led to other PRbusiness. So, don't start a media campaign expecting a
opportunities, it did not fulfill her grand slamgrand slam, real PR success is defined by a steady,
expectations. It was not the super-jackpot, over-night,slow-but-constant built, yet, be prepared - because
life-altering event she had hoped for. She was well ongrand slams do happen.
the road to PR success, but was too lost in her grand