Fundraising Letter Templates Harm Your Non-Profit's Reputation and Response Rates

Fundraising letter templates are a mistake. Theyinsultmorning and count the number of seniorcitizens waiting
donors. They mislead fundraisers. And theydon't work.in line for a teller. They choose thehuman being over
You cannot generate sustainable income,buildthe machine because seniorcitizens are often lonely.
relationships and retain loyal donors byThey crave human contact.
mailingfill-in-the-blanks letters. Here are someWhen you approach donors with generic,
soundreasons for avoiding boilerplate appeals.impersonal,copy-and-paste fundraising letter templates,
1. They are, by definition, too genericyoutreat them as automated banking machines
On the website of one fundraising coach is awhoshould simply do as they are told and cough up
"verygeneral donation request letter" that youthecash without delay. And who likes being treated
areencouraged to customize by filling in "the detailsthatway? Not [pick one] me/you/us.
thatare specific to your organization." The problem4. They mislead sincere fundraisers
withthis approach is that non-profit organizationsThe biggest problem that I have with fundraisingletter
areradically different.templates is that they fool some fundraisingstaff into
What, for example, does Mothers Against Drunkthinking that raising funds by mail is easy.
Driving have in common with the Boy Scouts ofAll you need to do is "copy and paste the followingtext
America? What common goals does the Sydneyinto your word processing program," "fill in thedetails
Opera House share with The National Riflethat are specific to your organization," "printout the
Association? Could you take one "veryletters on your organization's letterhead,"and conclude
generaldonation request letter" and customize it toyour letter thus: "Today, you can makean immediate
meet theunique needs, case for support, brand image,difference in the life of
voiceand personality of each of these organizations?[homeless/orphans/etc.] Each [$ amount] you
Ithink that idea is [fill in the blank]sendprovides [specific goods/services] to [number
___________________.ofpeople]." Then you recline your office chair and
2. They miss the main goal of fundraisingletterswaitfor the mailbags of donations to arrive from
The goal of every appeal letter you mail is not toraiseyourfervent donors.
a gift but to retain a giver. You are after thedonor first,Conclusion
their donation second. The mostimportant gift inDirect mail fundraising, like all fundraising, is
fundraising is not the first, but thesecond. You can twistaboutrelationships, not revenue. And you can't
a gift out of just aboutanyone, once. But gettingdeveloprelationships built on trust and mutual respect if
subsequent gifts is whereyour challenge lies. Andyourfundraising methods are standard, impersonal
where you demonstrate yourexpertise. The big failinganddisrespectful. There are no short-cuts to
with fundraising lettertemplates is that they are afterlong-termdonor loyalty, despite what some publishers
money only. Donorssense that attitude when theyoffundraising letter templates imply.
read the letterNew Handbook shows you a better way
(assuming they do).The best way I know of to learn the craft ofcreating,
3. They treat donors as purses, not peoplewriting and designing successful fundraisingletters is not
The only way I know of to get money withoutto fill in the blanks but to fill your headwith examples of
humancontact is to use an automated bankingexcellent letters that worked. Studysuccessful direct
machine.mail appeals. Analyze why theyworked. Put what you
Bank tellers are personal. Automated bankingmachineslearn into practice.
are impersonal. Just walk into your localbank any