Media Relations: When Numbers Lie

NUMBERS, NUMBERS EVERYWHERETherefore, any organization seeking press attention
You just placed a terrific story on the local news. Yourneeds that ten percent. Measuring media relations
boss asks you how many people saw it.success based on raw rating and circulation numbers
"Well," you say, "The latest Nielsen ratings showed thatsimply doesn't work, since those numbers may be
211,000 people watch the 11 o'clock news on Channel 7comprised exclusively of non-influentials.
each night."WHERE TO FIND THEM
"Terrific," your boss says. "Nice work."The influentials get their news primarily from the written
But do those numbers really mean anything? Rawword. Of the four top mediums, they get their news in
rating and circulation numbers make it easy for PRthe following order: (1) Newspapers (2) Magazines (3)
professionals to track the effectiveness of their work,Radio and (4) Television.
but do they tell the complete story?The general public gets their news much differently,
Too many of us media relations types are under theemphasizing broadcast. They prefer getting their news
influence of numbers devoid of context, and we mayin this order: (1) Television (2) Newspapers (3) Radio
be doing our clients a disservice in the process.and (4) Magazines.
Why? Because just ten percent of the audienceThose findings have huge implications. They mean that
matter.although the general public may favor broadcast news,
THE INFLUENTIALSyou're not going to reach the influentials with that story
Okay...that's a bit of an overstatement. The other 90on the 11 o'clock news. Suddenly, that story seen by
percent do matter.211,000 people seems less impressive.
But the results of a recent survey make it clear thatInstead of chasing big numbers - the top rated radio
ten percent of Americans have a hugelystation in town or the largest circulation newspaper,
disproportionate influence over what the other ninetyask yourself who the people are who matter the
percent do and buy. The study, released by themost, and consider alternate ways of reaching them.
research firm NOP World, shows that the influentialsSometimes, the niche magazine that reaches only
persuade the rest of us to eat, drink, wear, like, dislike,7,000 people is better than landing a radio interview
watch, listen to, and read the things that they do.beamed into tens of thousands of homes.